Frequently Asked Questions

Question 1

What areas do you serve?

Accepted Answer

My Helpers Care primarily serves the greater Madison, Wisconsin area, including Dane County and surrounding communities. Contact us to confirm service availability in your specific location.

Question 2

How do I get started with home care services?

Accepted Answer

Getting started is easy. Simply contact us by phone or through our contact form. We will schedule a free consultation to discuss your needs, answer your questions, and create a personalized care plan.

Question 3

Are your caregivers employees or contractors?

Accepted Answer

Our caregivers are employees — not contractors. This means they are held to our high standards, receive proper training, and are covered by our insurance. You can trust that every caregiver who enters your home meets our rigorous requirements.

Question 4

What types of care do you provide?

Accepted Answer

We provide a wide range of in-home care services including personal care, companionship, light housekeeping, meal preparation, medication reminders, transportation assistance, and more. We also offer Adult Day Care and Respite services.

Question 5

Do you offer 24/7 support?

Accepted Answer

Yes. We provide a 24/7 on-call emergency phone number for all our clients and families. This line is always answered by a member of management — never an answering service.

Question 6

What payment options are available?

Accepted Answer

We work with Managed Care Organizations (MCOs) in Wisconsin, local ADRCs, and offer private pay contracts. Contact us to find out which options are available for your situation.

Question 7

How do you match caregivers with clients?

Accepted Answer

We take the matching process seriously. We consider personality, skills, experience, and the specific needs of each client to find the best possible pairing. Our goal is for every client to feel comfortable and well cared for.

Question 8

What is Respite Care?

Accepted Answer

Respite care provides temporary relief for family caregivers. Whether you need a few hours or a few days, our team steps in so you can rest, recharge, and take care of yourself — knowing your loved one is in good hands.

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